Every call, answered.
Eva is an AI receptionist built for med spas. It answers day and night, holds a natural conversation, checks live availability before it books, and follows up by text and email.
- Answers evenings, weekends and overflow
- Offers only times your calendar shows open
- Hands clinical questions to your staff
The problem
Where front desk demand leaks
What a missed call costs depends on your call volume, missed-call rate and appointment value. The calculator runs the numbers on your own data.
Calls going to voicemail
During rush hours, potential patients hang up when they can’t reach a live person, and the callback turns into phone tag.
A front desk stretched thin
Your team is juggling check-ins, payments and ringing phones, answering the same booking questions instead of helping the clients in front of them.
Evenings and weekends
Patients want to book at 9 PM on a Sunday, but the desk is staffed nine to five on weekdays.
Answers that vary by shift
New hires and temporary staff can quote the wrong price or forget prep instructions. Eva follows approved answers and handoff rules the same way every time.
What Eva handles
The routine work of the front desk
Eva takes the calls and questions that repeat all day, and leaves your team the in-person care and the judgment calls.
Natural phone conversations
Eva handles natural caller phrasing, interruptions and med spa terminology without forcing patients through a phone tree.
Booking from live availability
Every offered time is checked against the connected calendar and your booking rules before Eva confirms it.
Your screening questions
Eva asks the questions you set before offering times, so appointments arrive qualified for the service booked.
Text and email follow-up
A confirmation by text after the call, pre-treatment instructions by email, and text-based scheduling questions in the same thread.
Handoff when it matters
Clinical questions, frustrated callers and edge cases go to your staff with the caller’s concern already captured.
A record of every call
Transcripts and call outcomes your team can review, so nobody has to ask the patient to start over.
How a call goes
From the first ring to a confirmed booking
A typical booking call, and the record your team sees once it ends.
The patient calls
Eva picks up with your greeting, day, night or weekend.
Eva asks your screening questions
The questions you configure come before any times are offered.
She checks live availability
Offered times come from the connected calendar and your booking rules, not a guess.
The appointment is booked
The confirmed booking is written to the calendar your team already works from.
Follow-up goes out
A confirmation text right away, and pre-care instructions by email.
Setup
Set up around the tools you already run
Eva is configured on your workflow first, then connected to your schedule. We handle the technical configuration.
Map the front desk workflow
Eva is set up on your services, booking rules, hours, escalation paths, cancellation policy and the questions your team answers every day.
Connect the scheduling system
Availability is checked against your calendar or booking platform in real time, so offers come from live inventory.
Launch with handoff rules
Routine calls are handled automatically; clinical questions, frustrated callers and edge cases are routed to the right person.
Booking connections
Records, calls and messages
GoHighLevel
Caller and lead records go to the CRM your team already works in.
Twilio
Practice phone numbers, calls and SMS confirmations run on Twilio.
Email follow-up
Confirmations and pre-treatment instructions go out by email after the call.
On Boulevard, Mangomint, Vagaro or another platform? How Eva fits around your booking system is scoped in the workflow review. See every integration guide.
Compare
Eva beside the other ways to cover the phone
Most practices run Eva alongside their staff: Eva takes routine calls, after-hours demand and overflow, and the team keeps the in-person work.
| Compared on | Answering service | In-house receptionist | Eva |
|---|---|---|---|
| Picking up | A live agent takes the message | When someone is free at the desk | Every call, including ones that overlap |
| After hours | Message taking, callbacks next day | Scheduled shifts only | Configured for 24/7 coverage |
| Booking | Staff call back to schedule | Manual lookup in the schedule | Books from live availability in the connected calendar |
| Routine answers | Generic scripts | Varies by shift and tenure | Your approved answers, the same every time |
| Follow-up | Messages passed to staff | Manual tasks | Automated text and email |
| Clinical questions | Passed along as a message | Staff judgment | Rule-based handoff to staff, with context |
| Strongest at | Low volume, message-only coverage | In-person care, judgment, relationships | Instant pickup, after hours, routine booking, overflow |
Go deeper
Plan your front desk coverage
Workflows, clinic types, booking systems and the business case, each on its own page.
Solutions
After-hours answering, missed-call text back, booking, intake, rebooking and multi-location coverage.
Use cases
Call workflows for Botox, laser, body contouring, IV therapy, dermatology and other clinic types.
Integrations
How Eva fits around the booking, calendar and CRM systems a med spa already runs.
Comparisons
Eva against answering services, human receptionists, call centers and chatbots.
Missed-call ROI calculator
Estimate what unanswered calls may cost, using your own call volume and booking value.
How pricing works
Custom, quoted after a workflow review of your volume, channels, booking setup and locations.
Questions
Common questions
How does 'Deterministic Booking' work?
Unlike generic AI that guesses availability, Eva checks connected calendar or booking-system availability and follows configured rules before confirming an appointment.
Can Eva handle SMS and Email too?
Absolutely. Eva is an omnichannel assistant. After a call, she can send SMS confirmations, email pre-treatment instructions, or even handle text-based scheduling questions directly.
What if a patient asks a medical question?
Eva is trained to provide general information about your services but knows her limits. For complex medical advice, she gracefully escalates the call to your clinical staff while capturing the patient's concern.
Does it integrate with my current software?
We integrate natively with Google Calendar, Boulevard, and other major med spa platforms. Setup takes less than an hour, and we handle the technical configuration for you.
How does Eva compare to hiring a receptionist?
Eva is scoped around your call volume, channels, booking workflows, integrations, and locations - often far less than the fully-loaded cost of a full-time receptionist when you factor in salary, benefits, training, and turnover. Unlike a single human, Eva covers calls 24/7 without overtime, sick days, or coverage gaps.
Hear Eva on your own front desk.
We’ll walk through calls, booking rules, escalation and follow-up using your services and your schedule. Pricing is custom, quoted after a workflow review.
Eva’s flagship is AI Before & After, which gives patients a clearly labeled treatment preview before the consultation.